Lonny Says We Have Baggage Fees
Last week, I got the following email from Lonny [Butcher, director of the College of Business Administration's Office of Career Connections].Â It was so good that I wanted to pass it on to everyone.
“Ok, so this article has absolutely nothing to do with student advising, careers, and all the other stuff weâ€™re supposed to do hereâ€¦or does it?
The question is, do we have â€śbaggage feesâ€ť that keep us from really helping students? Â Yes, we do!!!
Do we have antiquated views (and rules) about the qualifications/duties of an advisor? Do we have college rules and pre-requisites that require us to process over-rides and waivers? Do we focus more on getting through classes to graduate than we do on what happens after graduation?
For exampleâ€¦the student schedule planning tool should help a student do their own schedule, right? Â However, from what Iâ€™ve heard, the student has to go back and manually enter all 60+ of their hours before they can use the tool because it canâ€™t/wonâ€™t/we havenâ€™t taught advisors to/we donâ€™t require people to/we havenâ€™t asked it to/whatever the hellâ€¦ auto-download prior classes.
No customer is going to manually key in their service history to make your job easier. Â Besides that, even if they did, all a student has to do is miss one pre-requisite and they are barred from scheduling any CBA classes on their ownâ€¦even though intro classes donâ€™t really require that knowledge and we just jury-rig the system by processing waivers and over-rides. Â That said, no matter how attractive we make the tool or how much we blame students/advisors/leprechauns for not using the tools at their disposal, we canâ€™t speed up the boarding process.
These â€śbaggage feesâ€ť keep us doing things the same way instead of looking at new, innovative, and/or more meaningful ways of getting students to their destination. Â Have a cup of coffee and think about that this am. Â Just because everyone else does it, doesnâ€™t mean itâ€™s rightâ€¦ Â :)”
Paul Jarley, Ph.D., is the dean of theÂ UCF College of Business Administration. He blogs every week atÂ http://www.bus.ucf.edu/dean.Â This post appeared on September 3, 2013. Follow him on TwitterÂ @pauljarley